Report on Robi

pic C beer Planning & maturement in ROBI tabular array of Contents acknowledgment04 Executive Summary04 accusatory05 primal Objective 05 Report Objective. 05 Methodology05 Limitations05 corporation Overview06 Mission . 06 Vision. 06 Theme.. . 06 Major Milest bingles of Robi07 argument of the Topic08 knowledge Programs in Robi.. .. 8 Importance of T&D Process In Robi.. 09 bringing up Process In Robi10 In-House bringing up.. 10 Foreign tuition. 10 Supervision of requireing by ROBI HR section.. 11 Objectives of breeding Programs.. 12 instruct Plan Trainee . .. 12 Training brings. 12 Training Time. .. . . 12 Training Place. .. . . 13 Trainer . .. 14 Trainee Evaluation. .. .. 14 Table of Contents fall inment Programs in Robi.. 15 Importance of Development Programs. .. 15 Development Process In Robi Way of Conducting Development Process. 16 Job Rotation. 16 secondary Board. .. 16 Problems of T&D Process in Robi 17 Recommendations. 8 Conclusion 19 Bibliography.. 20 A cknowledgement The term paper on is prep ard for Dr. Zahed Husain Sikder, the grad instructor of undergraduate weapons platform, School of condescension at Ameri digest proposeetary University of Bangladesh (AIUB). This herald is the office staffial requirement of HR Planning and Forecasting (BBA-00986) course during the Summer-2011 and submitted at the same semester. Executive Summary Telecom industry is angiotensin-converting enzyme of the signifi good dealt industries of Bangladesh.There atomic number 18 around actually strong let outicipants in this vault of heaven, which has made this a very competitive food market. Despite the high adit costs, new companies are gradually coming into this industry. Currently there are 6 competitors in this telecommunicationmunication market in our country. AXIATA Group admit over the holdership of AKTEL and very recently they ingest been amend with new motto, new motto and last entirely non the least, they pull in chan ged their brand summon to ROBI from what it was earlier, AKTEL. hot attribute with providing full customer satisf bodily process is the main mission of ROBI.As because AXIATA Group came with a new name and new mission, they perplex set their target customers primarily pull up stakes be young generation and isolated from that they will try to r to each one more of their existing customers with their new products and services and as well they want to shake up huge contribution in the socio-economy of our country. So their focus is to turn in refreshment to the customers in a comparatively cheaper call rates and former(a) customer services. ROBI exhaust some competitors for example GrameenPhone Ltd, Bangla Link, Airtel Bangladesh, City Cell Ltd, and Tele Talk. ROBI wants to marque huge impression in this industry and they ill try to subdue more and more market shares, so they will inform all aged muckle by side by side(p) advertising and opposite sales promotion. As it has changed their name, it is little bit difficult to capture the customers attraction and in one case the customers will familiar with the product, and then it will be very easy to launch our product in its selected areas. ROBI is always trying to focus improving its products and services based on customer demand, satisfaction and preferences. Objective Primary Objective The primary objective of this project is to learn to the highest degree the Training and Development form of the ROBI unstable comp both.Report objective ? Detailed information about Training and development solve of the confederation. ? To focus on different types of Training programmes, Supervisor of the programmes, Trainee, Trainer, Training clipping, Training vagabond, Training needs, Trainee evaluation. ? To focus on different Development programmes and different Development process. ? To know the problems of Training and Development process and recommendation for that problems. Methodology We used uno riginal data to direct this report. And that is why the data and information is bring forthn from newspaper, business magazines, and catalogs and also from the internet.Limitations The major point of accumulation factor for this report was primarily the reluctance and strict devotion to confidentiality maintenance attitude shown by the authorized website of ROBI mobile company. Moreover, some information was withheld to preserve privacy of the company. So, we couldnt relieve oneself the exact information always. or so of all we had very little era to finish this project. If we had some time more the project could have been better. But inspite of that we have tried our direct trump out to consume the report data more meaningful. Company Overview Robi is a dynamic and leading countrywide GSM communication dissolving agents take into accountr.It is a joint venture company amidst Axiata and NTT DoCoMo, Japan. Robi was officially commenced its operations in 1997 among the pi oneers GSM mobile telecommunications provider in Bangladesh. Covering all 64 districts of the country, Robihas catch the first mobile operator to connect Tetulia and Teknaf, the northern and southern nearly points of Bangladesh and the first to provide broadloom coverage a eagle-eyed the capital of Bangladesh-Chittagong highway. Robisupports 2G voice, CAMEL phase 2 and GPRS/EDGE service with high speed internet connectivity. It has the widest International Roaming coverage in Bangladesh connecting 440 operators across 203 countries.Robis GSM service is based on a robust mesh topology architecture and cutting edge technology much(prenominal) as Intelligent Ne iirk (IN), which provides peace-of-mind solutions in price of voice clarity, extensive nationwide ne twainrk coverage, and multiple global partners for international roaming. Robicustomer centric solution includes value added services (VAS), quality customer care, easy access call centers, digital network security, and pl astic tariff rates. With its strengths and competencies developed over the years, Robiaims to provide the exceed quality service experience in cost of coverage and connectivity to its customers all over Bangladesh.Vision To be a leader as a Telecommunication advantage Provider in Bangladesh. Mission ROBI aims to be achieving its vision with being number One non only in scathe of market share, but also by being an employer of choice with up-to run into knowledge and products geared to address the ever changing needs of our budding nation. Theme Customer basic Major Milestones of ROBI ? First time introduced the mobile Plus (PSTN Incoming Connectivity only) Product Services in Bangladesh. ? First time introduced the Tele-Ramadan (Timing of Iftar and Sehri during Ramadan) under Tele-info Services in Bangladesh. First time introduced the Seamless Coverage throughout the Dhaka- Chittagong Highway and named it as Chittagong Dhaka Corridor (CDC). ? First time introduce the full fl edged IVR based Customer Services (Call Center) in telecom market. ? First time introduced cellular services in the most northern part of Bangladesh by launching ROBI Service in Rangpur and Dinajpur in 2002. ? TMIB brought Twenty Six (26) Districts and the outskirts under ROBI network by the end of Year 2002 happyly. ? Introduced the automatic system generated bill amount and payment request for the Post-paid subscribers in 2002.The automatic unbarring facility, after necessary payment making by the subscribers, is also a part of this system. Today, ROBI is accepted as a leading brand in Bangladesh and this is driven by our persistent pursuit of quality and technology, putting it clearly ahead of the rest. The future with ROBI is promised to be exciting as we strive to employ the best resources and latest technology in offering many more innovative and exciting products and services Statement of the Topic We have selected the topic of Determination of Training and Development need s in ROBI for our report. Training Programmes in ROBIThe bringing up program is a vital link in the process of converting the recruit into productive re sacrificeatives. The money, which is worn out(p) on recruiting and selecting people, whitethorn be wasted if their selection is not followed up with the proper knowledge programs. Additionally, go through reps may not im spring up or even maintain their productivity if they are not provided with an able amount of continual facts of life. So the purpose of information is to relate and improve the specific surgical operation colligate readinesss, attitudes, perception and behaviors require peoples success with the state of readiness of the force.As ROBI is the leading provider of telecom services, they always want to serve their best. That is why, they have very strong and effective homework part to train the best development to their employees. At ROBI the top- take management believes that their primary competitive advan tage comes from their employees. In the ever-changing mobile industry, all of they must continuously upgrade their skills and knowledge in order to maintain this competitive advantage. Their pedagogy programs are based on the agate business natures and the performance of the employees.Their goal is to attract, retain and trip the very best and to do that they support development, development, and business education. Importance of Training and Development Process in ROBI Training and Development is the field concerned with placemental activity aimed at bettering the performance of individuals and groups in organizational settings. In other words it means taking human inputs recruited or even existing employees and turning them into productive part of the company. ROBI believes that Training programs should be taken as a continual, ongoing process, which improve the scenario in different dimensions such as ?Training process is conducted to provide the freshers the basic knowledg e which is needful to perform their specific occupation improvely. ? Robi provides practice session for the new employees, to implement the basic knowledge. Because Robi believes on the more practice the more perfect empolyee. ? Training provides the people with better improved knowledge, working habits, working techniques which are essential part to discover both employee and company satisfaction and thus retaining them in the long run. ? Training programs also uphold trainee to develop positive attitude about themselves and company as a whole.As a developing country, Bangladeshi people, in general, are not very aware about the scientific changes that are taking place. Through Training and Development process ROBI wants to make the each and every employee that much capable so that they can prove themselves as one of the most vital weapons to achieve overall, long-run goals of the organization. And from these word of honors we can realize that how important the Training and D evelopment process is in ROBI. Training Process in ROBI ROBI uses different reproduction technique depending on the discipline content, urpose of the training program, participants of the program as well as time take for the completion of the training. The training program of ROBI is conducted before sending the entry level employees to the workstation. The training need of each employee is analyzed through two processes TNA Training Need Analysis SGA Skill Gap Analysis The results of these two Training Need Analysis processes judges how much training each employee needs There are two types of training process 1. In-house training This training is provided through the vendors.Employee supervisors or line autobuss provide a coaching for the new employees. In coaching, lectures are delivered to provide knowledge related to the specific jobs. A lecture is the best way to present a basic outline of a subject in a shorter time to a larger number of trainees than any of the other te chniques. For example, when information about ROBIS products, new services, and new perplexings in the enquiry and company information, market condition is to be given to the trainees then the training surgical incision adopts lectures.With this technique, a trainer can handle a high number of participants and give greater volume of information at bottom a short time period 2. Foreign training To implement new technology Robi have to train their new employees from foreign countries. They have arranged for international training for their employees accord their performance . In this case the employee has to sign a Bond assuring the company that he will not grant company next few years. This duration varies based on the training. Employees are mainly sent to Malaysia for this higher(prenominal) training.The cost of relocations, the whole expense of food and housing are providing by ROBI Company as long as they are in the abroad for training. Job rotation ROBI provide job rotati on to the entry-level employees. In this process they dont send their employee of one division to another department for training. What they do is that they effective send employee of one branch to another or one region to another. Discussion In ROBI, when any new system is launched or when there is any need for changing the technique or policies, discussion is used as a training method where both the trainer and the trainees can share their thoughts and opinions.During the leadership training, induction training as training on advanced selling skill the training department usually prefers discussion. Sometimes, when cases are given to the trainees to solve the problem and suggest recommendation, group discussion also takes place among the trainees. Supervision of training by ROBI HR Department Though the training programs are provided by different departments, the overall supervision is upon the HR department. They look after the overall process and do some terrene functions. T hey are as follows ?Prepare, maintain and update training related database. ? Prepare career development plan ? Prepare induction training manual/modules ? Evaluate training program ? To Make agreement among ROBI and employees for overseas training ? To communicate with different local training institutions ? To communicate with trainers/instructors. Objectives of Training Programs in ROBI A primary objective of many training programs is to teach the force how to be more productive. Usually, a somebodys productivity will increase with experience.But if training can substitute for some of the needed experience, higher productivity levels should be reached earlier. Training Plan Training gives new employees the skills required to perform their jobs perfectly. So make the training program perfect ROBI plans some steps, which are helpful for the fresher. ROBI follows the chase steps to conduct training. ? Trainee As newly hired psyche doesnt have enough knowledge about the company an d his job, training can help them in this regard. Although experienced people have knowledge about their job fluid they need training to cope with the changing world. Training needs ROBI mainly follows need based training. That is, whenever the supervisor arises that his/her subordinates need sufficient training they immediately take necessary steps and arrange training programs. They are as follows ? Performance testing ? Job analysis ? Force review ? Performance survey ? Observation ? Training times Timing of the training has two basic attitudes. Some organizations prefer training first than go for the job, where as some organizations want training based on after job performance.ROBI, the Training programs are made as yearly basis for providing training on techniques and skills for all level of their employees including the ones from other departments because they believe that in a organization everybody needs to have skill. The marketing department, sales department and HR dep artment altogether do the overall plan. This yearly plan for training is enhanced by the monthly meetings held in every spots where ROBI has subsidiaries. These meetings are referred to as Pre- cycle Briefing meeting. These meetings try to find out in which areas and for which employees training is needed.In the beginning of the training, expectations from each participant in the training program are assessed and according to that the managers design the content of the training. At every meeting, each department discuss and analysis the performance of the worker of their department in the past month and identifies whether they are performing accordingly or not. If psyche fails to perform and cannot reach the objective then the need for training arises. Plan of every individual department also has significant impact on the training plan because only proper training can ensure the implementation of the plan.The yearly plan for providing training makes sure that it can be helpful for the proceeding of the objective of the plan. The training department plans the training before 2-3 months from the time intended to provide the training to the employees. The Training Manager is responsible for preparing the budgeting, plan on which training for whom in all department, planned actions, and also give guidelines to the Human Resource Department for recruitment and selection. However, Training Manager specifically works with the related training.According to the companys perspective, everybody should have knowledge about their related job. So, the Training Manager plans what type of training is required for new recruits and the existing personnel and how the training is going to change the current performance and will help in achieving the desired level of performance. Both the managers analyze the performance of the trainee after attending the training program taken place in the last month and set strategy for the next months training plan. ? Training place Training can be provided in both centralized and change manner.Centralized training occurs when all the people come to one central location (often home office) to have training. On the other hand decentralized training of people is usually held in field or regional offices. ROBI follows both centralized and decentralized training. General management training program for the top level executives are mainly held in the home office because centralized school normally has more formal facilities for training than are available in the field. As top-level executives need more advanced training, thats why, it usually held in the head-office.On the other hand, those whose works are mainly field based, they often have to go with their senior people to the field, have to do on-the-job training, attend seminars, conferences etc to increase their outer knowledge. ? Trainer A trainer is the person on whom the success or failure of the whole training program is dependent. There are third types trainers b y, they are- I. Regular line executives II. Staff personnel and III. Outside specialists. Because each has certain advantages, it is not unusual to find organizations using all these three types as well as using one or two types.It basically depends on the size of the firm, the characteristics of the product line, the focus of the training where the sessions are held etc. ROBI has both line executive trainer and outside specialists. The HR manager and senior supervisor usually train their own force. In that way, the trainer can get better understanding about the laggings of their force and can take necessary steps according to that. On the other hand, force also get known surroundings because of their own supervisor as their trainer. Robi also bring outside specialists from abroad comparable Malaysia.In this way, they get the most advance and recent information from their competitors. ? Trainee Evaluation In ROBI, The effectiveness of a training program is heedful by evaluation o f the trainees. This evaluation is necessary in terms of assessing the value of the training and in terms of improving the design of future programs. There are mainly four outcomes based on which the organization evaluates the success or failure of each training program. The four outcomes are- reaction, learning, behavior and results.After each training session, each must have to submit an annual assessment. In the annual assessment, each trainee is asked to do report regarding the training program and is asked to do presentations on the items they have learnt. During the training, quizzes and assignments are also given among the trainees. The effects of training on their performance are evaluated through the performance they have done after taking part in the training compared to the performance they used to do before the training and by this the organization measure the effectiveness of that training program.The trainees who have gone abroad for attending the training program are required to submit a report regarding on the materials taught in the whole training program. This type of evaluation helps both the trainers as well as the trainees. The trainees can compare their own performance and try to improve according to that. The trainers can judge the effectiveness of training and can develop better strategy for the upcoming training program. Development Programmes in ROBI Management development is any attempt to managerial performance by tell knowledge, changing attitudes, or increasing skills.For the past few years management developments focus has been shifting from preparing managers to read higher level slots to preparing them to meet the challenges of managing in past paced environment. Increasingly, therefore, the emphasis is on developing a managers ability to learn and make decisions under conditions of rapid change. The management development program may be aimed at chartering a specific position, such as CEO, perhaps with one of two potential candidates. When it is an executive position to be filled, the process is usually called succession readiness.Succession planning refers to the process through which senior level openings are planned for and eventually filled. Importance of Development Programmes in ROBI When ROBI selects their own employees to fill the vacant higher positions they look for the employee who are ready to get the higher position. As they do not follow the personnel replacement chart or position replacement card they have to make those employees ready to acquire the higher position ROBI conducts development program for them. It helps those employees to have the ability to take decisions those are required in the higher-level position.Those who deserve the higher position pay for a development process conducted by ROBI but its true that their development programs are not well organized though they take some necessary steps for developing their employees who are working inside the organization. Develop ment Process in ROBI ? Way of Conducting Development Process Before starting a development program they analyze the employees to what accomplishment they need the development to be fit for the higher position. To analyze this they go through SGA (skill gap analysis). On the basis of the SGA every employee has to have a yearly 40 hours development process.It depends on the current skill of those employees. Every employee of ROBI (from manager to managing director) goes through a career succession planning. Through this career succession planning employees develops their skills to deserve the vacant higher position. ? The Development Process To conduct a development process ROBI follows the following on the jobs techniques 1. Job rotation ROBI provide job rotation to the managerial employees also. But the idea of ROBIs job rotation policy is limited only to the department. That means they dont send their employees of one department to another department.What they do is that they just send employee of one branch to another or one region to another. For example, for job rotation they send Marketing manager of Chittagong branch to the Marketing department of Dhaka branch as a manager which position is vacant, but they dont send a marketing manager to the sells department or HR department or any other branches. 2. Junior Board It is used for operational decisions in most cases. But sometimes it is used to take very few strategic decisions (example to design training program). To attend junior board all employees should already receive the sign coaching.In junior board top level managers have a sit with the sub-ordinates and encourage them to provide possible suggestions regarding a decision. The sub-ordinates try to give suggestions through brainstorming using the knowledge provided in the initial coaching. Problems of Training and Development Programs in Robi Though ROBI follows most of the rules and regulations of standard training programs but still they have s ome problems with their existing training and development programs. Some of the problems are listed below- ? They dont have action-learning program.As a result employees dont get scope to increase their project skill and to know about the problems of another department. ? They dont concentrate on off the job training. We know, off the job training is sometimes more important to know about the job. ? Review system is not strong enough. As a result it becomes quite difficult to understand how effective the training was. ? Lack of motivation in the training side. ROBI dont set off that much while employees took training. They took training just like they are doing their regular jobs. Less scope of developing for the senior employees. Senior employee especially the aged employees dont have sufficient idea about the changing environment of technology. Recommendation and Ways of Implement of Training and Development Programs in Robi In order to solve the problems with the existing traini ng and development system, we recommend the following suggestion. The ways of implementing those recommendations is also discussed. 1. From the problem part, we become able to know that ROBI dont follow action learning training and off the job training.We would not recommend implementing action learning training. But ROBI should provide off the job training. Because, for some sectors or jobs off the job training is more valuable than on the job training. In order to implement off the job training in the company they can follow those steps ? Select the sectors and employee for this training ? A time horizon for the training. It will be selected by the discussion with the employees. ? Then the trainer would be selected. They dont need to hire new trainer for this, they can provide off the job training ith their existing trainer. ? Sufficient training materials should be provided to the employees. 2. They should motivate employee to give more concentration on their training. The reaso n is that motivations dont cost enough money, but it helps to the employees to learn rapidly. If they are motivated and learn the job then not only they will be benefited, at the same time they will serve the company with their best effort. In order to motivate them, ROBI can provide them various incentives, like- informing them about the benefit of the training, how it will help them, etc. 3.Senior employees should also be developed always. We already mentioned that in ROBI senior employees do not get enough facilities and time to develop themselves. As a result they always have lack of idea about the technological change. In order to provide training for the senior employees ROBI may need to provide different sessions like action learning, case study method, management games. So, it may cost ROBI. But in the long run, they will be benefited. Conclusion ROBI is trying to cope up with the changing market situation and that is why they have come with a new name, new slogan and new mi ssion.To be very frank, the telecom sector of our country is totally dominated by GrameenPhone Ltd, with its extreme superior network coverage and customer services. to a fault in last year, Bharti Airtel made its entrance in our country by capturing the ownership of WARID telecom. So this telecom industry will be in a fluctuating situation within a very short time. Technologically ROBI is lagging behind far more than GP. So to make progress and capture the more market share it needs drastic steps to make improvement.ROBI has a very concupiscent and hard working marketing department, very dedicating customer service team who are trying their level best to take ROBI one step ahead because previously its slogan was ONE STEP AHEAD. Although its slogan has been changed but its vision should be like this to cement its place into this industry. We hope ROBI will be successful with its new brand name and its products and services. Bibliography Name of Websites Are- http//www. robi. com. b d/ www. google. com www. en. wikipedia. org www. gsmworld. com www. btrc. gov. bd www. aktel-users-group. blogspot. com 2